Survey Results


Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Dealer Survey page.


"Jim is awesome! Just bought a great 2012 F800 R at Ironhorse. First bike in 20 years. He made the experience great. Totally knowledgable and eased my choice. I will not get my next bike from anyone but these guys. Thanks so much."
By: Steve    Tucson, AZ

"For the second time in 5 years I purchased a BMW from Ken Kuipers at Ironhorse over the telephone, completely sight unseen. And just like the first time, the process was flawless and the bike was everything that Ken said it was, and more. I had complete confidence that Ironhorse would do everything that they promised, and as always, they have never disappointed. If you are looking for a dealership that you can trust and believe in, then look no further."
By: Randy    Glendale, AZ

"Thank you so much John and Ken, you made the entire experience very wonderful. I appreciate the time you took to help explain everything to me. I will forever be a faithful customer. I love my new Sertao. "
By: Andy    Corona de Tucson, AZ

"Purchased a used 1999 R1100RT - my first BMW motorcycle. Worked with Ken K over the phone. Asked questions, requested additional pictures, etc. Ken got back to me right away with answers and even provided his cell # if i had any more questions after closing hours. He was awesome. Drove 4 hours to get my first in person look at the RT and immediately fell in love with it. Ken had all the paperwork ready and waiting - no muss, no fuss. It was the most painless purchase I have made in a long time. When it comes time for a newer BMW, Iron Horse will have my business. "
By: Ron    Las Cruces, NM

"Purchased a used 1999 R1100RT - my first BMW motorcycle. Worked with Ken K over the phone. Asked questions, requested additional pictures, etc. Ken got back to me right away with answers and even provided his cell # if i had any more questions after closing hours. He was awesome. Drove 4 hours to get my first in person look at the RT and immediately fell in love with it. Ken had all the paperwork ready and waiting - no muss, no fuss. It was the most painless purchase I have made in a long time. When it comes time for a newer BMW, Iron Horse will have my business. "
By: Ron    Las Cruces, NM

By: Bill    Phoenix, AZ

"John and all his employees were super friendly and helpful, I can honestly say I have never had a better dealership experience, and most of it was done over the phone. (Usually the worst kind of dealer experience) Thanks again with all the help getting me my new EBR."
By: Roger    Orange, CA

"I just wanted to thank you and your staff for what has been one of the most pleasant transactions I have had in my entire life. Everybody at Iron Horse treated me kindly and professionally beyond usual standards. When I saw the bike, it was exactly as you described it. No surprises no half truths, just as you described it. The bike arrived in perfect condition (and even the shipper I used mentioned how much help he received from you guys when it came to loading it to the truck). Once again, congratulations on such an exceptionally well run business. I will recommend Iron Horse to whoever asks me for BMW go-to place in AZ "
By: Anonymous    

"I have owned many different bikes and have dealt with may different shops... You folks are True Professionals.... Wonderful bikes and Wonderful People... Thank You ... Loving my new GS 1200 Adventure"
By: Bobby    Bisbee, AZ

"Whomever I have worked with at Iron Horse... sales staff, parts staff, service staff... have always been both polite and accurate. I've bought two bikes here and will definitely come back!"
By: Ron    Brooklyn, NY

"Jim was GREAT at making everything come together... Being it was all done over the phone. Upon delivery, Parts and Service were very cordial and helpful getting the bike set up the way I wanted... couldn't have asked for a better experience"
By: Terry    Tucson, AZ

"The most satisfying sales experience I've ever had, and it was all done over the telephone. Salesman Ken Kuipers came through on every single detail as promised, and every follow-up item was done without exception. My highest recommendation goes to Iron Horse and to Ken, especially, who conducted himself with the utmost integrety and honesty."
By: Randy    Glendale, AZ

"Thank you for the great job taking care of the world famoues K1100LT KLONE. That bike is the one that Ron Ayres set the 49 state record on. It needed a major service and you stepped up to the plate and got it done and the bike - runs like a champ. It is closing in on a young 200K miles - it does not fail water pumps, it does not sieze fuel pumps - the final drive does not fail - it just keep going like a BMW should do. Now I just wish BMW built the new stuff to run as trouble free as this bike."
By: Heidi     Yuma, AZ

"Matt put a short block in my '95 and we have not had issues with it since.....great job. Parts are ordered and shipped quickly. Your service and parts departments rock! Will recommend to friends for sure. Still remember the /2's that Jim was allowed to ride, beautiful bikes...thanks John, you truely have a great shop and are good to your customers. "
By: Jonathan    Las Cruces, NM

"Almost without exception I love these guys! Nearly perfect sales and service over the last 11+ years. Way better than a certain multi-line dealership in the area. "
By: Gary    Tucson, AZ

"My dealings with Ironhorse has been very professional from the start to the completion of my purchase. The staff was honest and straight forward with me in all aspects of my purchase. I feel that if I need anything (service etc.) I can count on them to deliver in a professional manner. I really enjoy talking with the parts people...they are outstanding."
By: Tad     Casa Grande, AZ

"Great dealership. The Iron Horse staff know their products and offer sound advice and exceptional trustworthy service. This dealership is a "gift' to customers. Thank you."
By: M. Tim    tucson, AZ

"Great dealership. The Iron Horse staff know their products and offer sound advice and exceptional trustworthy service. This dealership is a "gift' to customers. Thank you."
By: M. Tim    tucson, AZ

"Still offering great, reliable service. Once again you have proved why it's worth my ride from Phoenix and why I keep coming back. You guys rock!"
By: Bruce    Phoenix, AZ

By: Tad    Casa Grande, AZ

"I have done business with Ironhorse service and parts departments and they have very easy to do business with and when my bike goes in for service it is ready when they say li will be with out the BS from other dealers"
By: Pete    Gilbert, AZ

"Everything about IronHorse is top notch! I feel they go above and beyond to make it right... One thing I like most about their service dept., I can sit and watch my bike being worked on! Other places take your bike to a BLACK HOLE you have no idea who worked on it, or what the tech was doing while working on it. Or did they really do all the work I wanted? I've had dealers tell me all work was completed, only for me to find it wasn't or 'OH YEAH WE FORGOT TO DO THAT" but they didn't forget to charge me for it... I ride over 200 miles round trip for service at IronHorse. I have a dealer that is 7 miles from my home. Does that tell you how good they are. I been riding BMW's for 26 years. I owned 8 new BMW's during this time with over 350,000 BMW sMiles."
By: Shelley    Phoenix, AZ